The Customer Connection Tour

SALES

The Customer Connection is the perfect way to stay in touch with your customers and show your gratitude for their business…with no work on your part. Choose from our customized gifts, accompanied with a personalized thank you card, and a survey card. You may even include a customized coupon for future service and accessories. Create a memorable impression with your customers with a gift that reflects your commitment to quality and customer satisfaction.

Tired of trying to figure out what to do with that drawer full of survey cards? The Customer Connection has the answer. Your customers have three easy ways to complete their survey. They can mail back the survey card, go to our website and complete the survey, and for those who forget, our Customer Connection representative will make up to three attempts to contact them by phone. Between all three options, we reach approximately 70%-90% of your customers to retrieve valuable information on their dealership experience. Any referrals, comments requiring follow-up, or negative responses are faxed or emailed to you the next business day.

As an added benefit, you can rely on The Customer Connection to build your own valuable customer data-base for future contacts with announcements of special events such as: open houses, introduction of new vehicles, etc.

Our monthly CSI Management Reports measure customer satisfaction, sales and service department employee performance, and help you manage your advertising dollars.

Enhance your business and customer relations. Let us customize a program to fit your needs. Try The Customer Connection Today!

SERVICE

Your customers’ experience with the Service Department can make or break your dealership. Enhance your Service Department business and customer relations with The Customer Connection.

Let us show you how we can help! Our Representatives will contact your customers by phone immediately after service and solicit an independent survey on their Service Department experience. If no contact is made, our representatives will mail a survey card to that customer for a mail back response or they may go on our website and complete the survey online. Any comments requiring follow-up or negative responses are faxed to you the next business day allowing you the opportunity to turn any negative experience into a positive.

Our monthly Service Department Management Reports compile all of your customers’ valuations into a useful management tool. Our reports measure customer satisfaction, and employee performance with our numeric rating system.

The Customer Connection is an affordable way to manage and improve the performance in your Service Department. Try The Customer Connection Service Department Follow-Up Program Today!